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Terms

1. We believe in providing our customer the best quality. To maintain the freshness of cakes are sourced locally at the delivery location and are mostly hand delivered. Thus in all such cases exact design and look and feel is difficult to maintain and may change without notice. In case of unavailability, we reserve the right to change basket/vase etc. in all cases without notice.

2. Delivery date should be chosen as per the available product wise dates in the website. Orders should preferably be placed well in advance of the delivery date.

3. Correct Address with ZIP Code and correct phone number of the recipient is a must. We shall not be responsible for failure of delivery due to wrong information provided to us.

4. Images are indicative only. Though we try our level best to deliver as per the image shown, designs may vary & are subject to availability of cakes on any particular day. We reserve the right to substitute the cakes (Including specified type) / other products with equal or higher value in case of non-availability of the desired product. No refund/ re-delivery claim in this respect will be entertained.

5. We are not responsible for maintaining the confidentiality of customer’s account and password. Customers will be solely responsible for all activities that occur under their accounts and passwords. We also do not sell products for purchase by children. We may sell children’s products but to be purchased by adults.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion without assigning any reason thereof.

6. Deliveries are subjected to approval and confirmation of customer’s credit card. In case customer fails to pay for a delivery duly made, the payment may be taken from the recipient after due notice to customer. Any attempted or failed delivery due to wrong address may be charged.

7. We reserves the right to refuse delivery of any order without assigning any reason whatsoever to the customer. However, in all such cases we  will refund the amount paid by customer in full.

8. All claims are subject to the jurisdiction of local court at the place of registered office of our office only. If we unable to deliver your order, then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.

9. If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

10. We do not promise to refund the money in case requested time could not be maintained and delivery happens on requested date. We will refund the amount only on the Time delivery charges if so you have paid Extra.

11. Order cannot be cancelled/refund in case of such situation having not our fault in those circumstances.
Delivery will not be redirected/ redelivered to any other address without extra charges. We will attempt delivery of the items only once. Incase the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery may be possible.

12. In case of floods/ Heavy Rains/Bandh we reserve the right to reschedule the delivery for another date.
In case a customer wants to cancel an order he needs to do it atleast 24 Hours before the date of delivery or the date of shipment. However in all such cases 7% of the ordered amount will be deducted towards credit card and other processing expenses.

13. All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of chennaicakesdelivery.com and protected by international copyright laws. All software used on this site is the property of chennaicakesdelivery.com or its software suppliers and protected by international copyright laws.

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